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Now In: Frequently Asked Questions

Do you have any serving suggestions?
To maintain the handmade taste and character of our cheesecakes, we recommend that you take a few extra steps before serving them. An Eli's Cheesecake is a special treat. Make sure your family and guests enjoy it to its fullest.

For best texture and to avoid condensation and discoloration on chocolate resulting from radical temperature change, defrost unwrapped desserts overnight in the refrigerator.

After opening, wrap frozen unused portions in plastic wrap before returning to refrigerator or freezer.

Thawed cheesecakes and desserts can be stored covered up to 5 days in the refrigerator.

Refrigerate cheesecakes and desserts in original packaging away from strong odors.

What types of beverages can be served with cheesecake?
What's the best way to wash down a bite of Eli's Cheesecake? Here are a few suggestions we've used over the years.

  • Eli's Tira Mi Su with a cup of cappuccino or an iced mocha latte
  • Eli's Original Plain Cheesecake topped with fresh strawberries and rounded
    out with a glass of champagne
  • Eli's Apple Bavarian Tart with vanilla or cinnamon ice cream
  • Eli's French Silk Cheesecake and hot chocolate
  • Any of Eli's Candy Cheesecakes (New Chip on the Block made with
    Snickers ®, Candy Bar made with Heath ® Candy, Let's Do Crunch made
    with Snickers ®, Peanut Butter Blast made with Reese's ® Peanut
    Butter Cups ®, Chocolate Caramel Cluster Buster and Toffee Talk made with Heath ® Candy) with a glass of ice cold milk
  • Tequila Sunrise Cheesecake with a margarita
  • Eli's Cheesecake Sundae with bananas, strawberries and more whipped cream!
  • White Chocolate Raspberry Cheesecake with fresh raspberries
  • White Chocolate Peppermint Cheesecake with chocolate sauce
  • Pumpkin Cheesecake with vanilla ice cream

Can I refreeze the product?
YES. Eli's Cheesecake is formulated to refreeze several times without product deterioration. Simply wrap unused portions in plastic wrap and return to the freezer.

How long can I store Eli's Cheesecake in the freezer?
Eli's Cheesecake can be safely stored at zero (0) degrees up to six months.

How long will the cheesecake last in my refrigerator at home?
We suggest storing Eli's Cheesecake in the refrigerator for no more than five (5) days because Eli's Cheesecake is all-natural and contains no preservatives.

How many servings are there in a cheesecake?
There are 6 to 8 servings in our 6" (24 oz.) cheesecake. There are 12/14/16 servings in our 9" Original Cheesecakes or 14 servings in our Dream Team and Eli's Classic Desserts.

What kind of cheesecake is Eli's…New York or French style?
Neither. Eli's cheesecake is an unique Chicago style cheesecake that is baked with a high profile and has a firm outside and very creamy inside. Our butter cookie crust is baked to a golden brown. For example, Eli's Original Plain cheesecake ingredients are pure and simple with: cream cheese, sugar, eggs, sour cream, pure vanilla, salt and no preservatives. Eli's is a baked cheesecake, not a refrigerated, no bake style.

What type of crust does Eli's Cheesecake have?
All of Eli's Cheesecakes are baked on top of a pre-baked butter cookie crust in two flavors - vanilla or chocolate. In addition, we offer several unique crusts in our Eli's Classic Dessert category.

Does Eli's use any preservatives?
NO. Eli's is an all-natural cheesecake with natural flavorings and no preservatives.

Where is Eli's Cheesecake made?
The Schulman family has been in the restaurant business over 50 years and bake the cheesecake on the northwest side of Chicago in a 62,000 sq. ft. state-of-the-art bakery. In 1997, we were awarded Intermediate Wholesale Bakery of the Year award from Bakery Production & Marketing Magazine. Eli's is sold in 50 states and internationally.

What is the best way in which to cut a whole cheesecake?
Partially thaw, cut desired portion size with knife dipped in hot water. However, most of our products are pre-cut to offer consistency in size and convenience.

What is the best way to serve Eli's Cheesecake?
We recommend serving Eli's Cheesecake chilled (but not frozen) to enjoy the pure flavor of our natural ingredients.

Is Eli's Cheesecake Kosher?
Yes, with the exception of White Chocolate Raspberry Cheesecake, Southern Comfort, Bailey's Irish Cream and Eli's C-Cakes.

Does Eli's guarantee customer's satisfaction?
YES. All of Eli's employees take a great deal of pride in assuring the consumer is satisfied with each and every cheesecake. 

How secure is my information when ordering?
As safe, if not safer than ordering over the phone. Our ordering process is a secured electronic transaction designed to protect your vital information. Of course any purchase process includes the risk of abuse, but the facts show that online purchases are much safer than in-person purchases or telephone purchases.

What does Eli's do with my information?
Any information that you give to Eli's through this site is kept within Eli's. We do not sell or distribute our contact lists or client lists to anyone. The information is solely used to help Eli's understand our customers, reply to comments suggestions or concerns, and to better direct promotions. Your privacy is important to us.

How can I contact Eli's?
You can call us at 800-ELI-CAKE and ask for Mail Order or Internet Sales. You may also write to us at:

The Eli's Cheesecake Company
6701 Forest Preserve Drive
Chicago, Illinois 60634

Phone: 773-736-3417
Fax: 773-205-3801

To send us an E-mail just click here.

Where is Eli's located?
Eli's Corporate Office, Bakery, Retail Store and Dessert Café is located on the northwest side of the city of Chicago at 6701 Forest Preserve Drive (at the corner of Forest Preserve Drive and Montrose). Call 800-ELI-CAKE for tour information, times, and availability.

Eli's the Place for Steak is located at 215 East Chicago Avenue, in the heart of the Magnificent Mile (1/2 mile East of Michigan Avenue) across from the Museum of Contemporary Art. Famous for Chicago's best steaks, prime rib of beef, fresh regional fish, Calf's Liver Eli and Chicago's #1 dessert - Eli's Cheesecake. For reservations and information please call 312-642-1293. Valet parking is avaliable.

Eli's Cheesecake-to-Go at O'Hare Airport is located in United Terminal 'B'. Here we offer a selection of our most popular Eli's cheesecakes and desserts for travelers to take along or send a gift.

How will my order be packaged so it will be protected in shipping?
Eli's Chicago's Finest Cheesecakes and Desserts are packaged in individually wrapped dry-ice and heavy-duty Styrofoam containers, then taped and bonded together for security. Eli's stands by our pledge to have all of our finest cheesecakes and desserts arrive in the best possible condition to our customers. Because of our attention to detail, Eli's Cheesecakes can travel hundreds of miles and arrive picture perfect.





*Desserts For Dad"

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Classic Collection - 10" Desserts

Towers & Gift Packs

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